Refund Policy
At ThatchField, we take pride in the quality of the delicious pizzas we serve. Our refund policy is designed to provide our customers with a straightforward and fair process in handling returns and refunds. When you make a purchase from our website thatchfield.site, you agree to our refund policy as outlined below.
Cancellation Policy
If you need to cancel your order, please call us immediately at +44 20 7946 0958. Orders can only be canceled before they have been prepared. If your pizza has not been prepared, we will cancel your order and issue a full refund in the original payment method.
Refund Eligibility
To be eligible for a refund, you must meet the following criteria:
- Your order must have been placed through our official website thatchfield.site.
- You must provide a valid order number and purchase receipt.
- Your request for a refund must be made within 24 hours of purchase.
- The pizza must be in the same condition that you received it, uneaten, and in its original packaging.
Quality Concerns
If your order doesn’t meet our quality standards upon delivery, please contact us within 2 hours of receiving your order. We will require a description and photo evidence of the issue, and if justified, we will either send a replacement at our expense or issue a refund to your original payment method. The choice will be at our discretion, but we will always strive to ensure your satisfaction with our products.
Processing Refunds
Refunds will be processed within 7 to 10 business days after we have received your request and verified that it meets our criteria. Refunds will be issued in the original form of payment. If you originally paid using a credit card, the refund will be made to that same card. Please note that the processing time for the refund to appear on your statement may vary depending on your card issuer.
Non-Refundable Items
The following items are non-refundable:
- Gift cards.
- Discounted or promotional items.
- Custom orders specifically prepared to your individual requirements.
Contact Information
If you have any questions or concerns regarding your order or our refund policy, please reach out to us via our contact details provided on our website. Our team is committed to ensuring your satisfaction and is happy to assist you.
Policy Updates
This refund policy was last updated on January 1, 2023. We reserve the right to change or update this policy at any time. The latest version will always be posted on our website thatchfield.site. Please check our refund policy periodically for any changes.
Our Contact Information
If you need to reach us for any questions or assistance, please call us at +44 20 7946 0958, or visit us in person at:
43 Bedford Street, Westminster,London, WC2E 9HA,
United Kingdom